Job details
Łódź, Greater Poland, Poland
5630Customer OnboardingSpecialist (Polish & English speaking)
LHH are the market leaders in offering career support to individuals who have been made redundant by their employers. Our expert career coaches support our customers find new jobs, open their own business and even plan for retirementas a program offer. Each year we help over half a million job seekers find their ideal job role.
Business Unit / Vertical:
- Business Unit:Delivery
- Business Vertical:Career Transition & Mobility
Location:
- HybridWarsaw or Lodz
In this role youwill overlook the followingresponsibilites
As aCustomerOnboardingSpecialist at LHH, you will play a vital role in driving engagement and participation in our career transition programs. LHH is a leading global provider of career transition solutions, which isaofferedcareer support to individuals who have been made redundant by their employers. You will be responsible for ensuring a positive experience for our program participants at the start of their journeywith us. You will work with program participants, LHH consultants, and other stakeholders to ensure the successful delivery of our services.
- Reaching out to career transition program participants via call and email to introduce themto the career transition process and activate their program on the system.
- Engage withthe individualsprofessionally, addressing their queries and providing relevant information aboutthe career coaching program.
- Encourageparticipationwithinthe program, understanding the challenges they may face.
- One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour.
Here’s what you’ll need tosucceed
- Previous call center experience or customer service experience
- Target drivenmindset
- Excellent communication skills, both verbal and written, with a professional phone manner
- Strong interpersonal skills, capable of building rapport and connecting with participantseffectively
- Empathy and understanding in supporting individuals through career transitions and talentdevelopment
- Basic computer literacy and data entry skills
- Ability to multitask, manage time effectively, and work in a fast-paced environment.
- A positive and proactive attitude
- Full fluency in Polish and good command of English isrequired
Whatweoffer
- Growth opportunities within a HR Solutions global leader
- We prioritize learning to stay agile in an increasingly competitive businessenvironment
- We foster an open-minded environment where people spark new ideas and explorealternatives
- Additionalbenefitsincluding PTO, Paid Holidays, andmore
- ContractType:Permanent Employment
About LHH
Posting date: 07-03-2025
Our Stories
What it means to be part of the Adecco Group.
For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.