Customer OnboardingSpecialist

LHH are the market leaders in offering career support to individuals who have been made redundant by their employers. Our expert career coaches support our customers find new jobs, open their own business and even plan for retirementas a program offer. Each year we help over half a million job seekers find their ideal job role.

Business Unit / Vertical:

• Business Unit:Delivery
• Business Vertical:Career Transition & Mobility

Location:

• HybridWarsaw or Lodz

In this role youwill overlook the followingresponsibilites

As aCustomerOnboardingSpecialist at LHH, you will play a vital role in driving engagement and participation in our career transition programs. LHH is a leading global provider of career transition solutions, which isaofferedcareer support to individuals who have been made redundant by their employers. You will be responsible for ensuring a positive experience for our program participants at the start of their journeywith us. You will work with program participants, LHH consultants, and other stakeholders to ensure the successful delivery of our services.

• Reaching out to career transition program participants via call and email to introduce themto the career transition process and activate their program on the system.
• Engage withthe individualsprofessionally, addressing their queries and providing relevant information aboutthe career coaching program.
• Encourageparticipationwithinthe program, understanding the challenges they may face.
• One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour.

Here’s what you’ll need tosucceed

• Previous call center experience or customer service experience
• Target drivenmindset
• Excellent communication skills, both verbal and written, with a professional phone manner
• Strong interpersonal skills, capable of building rapport and connecting with participantseffectively
• Empathy and understanding in supporting individuals through career transitions and talentdevelopment
• Basic computer literacy and data entry skills
• Ability to multitask, manage time effectively, and work in a fast-paced environment.
• A positive and proactive attitude
• Full fluency in Polish and good command of English isrequired

Whatweoffer

• Growth opportunities within a HR Solutions global leader
• We prioritize learning to stay agile in an increasingly competitive businessenvironment
• We foster an open-minded environment where people spark new ideas and explorealternatives
• Additionalbenefitsincluding PTO, Paid Holidays, andmore
• ContractType:Permanent Employment

About LHH

The world of work is ever-changing andunpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t justrelyon what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’snext. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, andLearning& Talent Development, we are uniquelypositioned to work together to make a positive impact on thefutureof every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutionsprovider– LHH’s 8,000 colleagues and coaches work with 15,000organizations in over60 countries around the world. Wesuccessfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link:https://www.lhh.com/us/en/diversity-and-inclusion