Pontoon is hiring an Engagement Specialist who reports to the Team Lead or Program Manager of the MSP, providing front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions.

The successful candidate will be accountable for communicating ongoing issues through the appropriate escalation process and providing timely feedback and replies to the end users. 

This role manages the end-to-end ‘contractor lifecycle’ from offer acceptance through to onboarding, and all assignment changes in between (commonly known as HR Operations). In addition, this position serves as a contractor care function for in-bound queries as well as a custodian for the Banks’ policies and regulations - such as but not limited to background screening, tenure management and access provisioning.

(Position level commensurate with experience)

We want to set you up for success! To help us do that, here is what we are looking for from you:

Required experience

• 2+ years’ experience in HR Operations – either on-site or via a staffing agency, as a minimum:
  • Onboarding
  • Background screening
  • Assignment Amendments
  • Responding to HR Tickets
  • Offboarding
• Working knowledge of relevant 3^rdparty employment regulations, HR checks / processes and passing annual audits

Desirable experience

• Meet and exceed relevant SLA’s with ‘right first time’ mindset and predictable results.
• VMS experience – Fieldglass, Beeline, Wand etc.
• HRIS experience – Oracle, Workday, SuccessFactors etc.
• Banking, Financial Services or other services-based MNC experience including knowledge or PRO work and processes

Skills

• Exceptional customer service, written/verbal communication and stakeholder management skills
• Intermediate MS Excel

Education / Qualifications

• Bachelor's degree, or higher

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

 Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 11-02-2025