With a focus on creating an exceptional customer, associate and contractor experience, facilitates the onboarding of new hires and performs other general administrative functions related to client and contractor file maintenance. Acts as the primary point of contact for contractors to resolve issues and ensure positive NPS scores.

ESSENTIAL FUNCTIONS:

1. Onboards new client contractors and maintains contractor and client files, ensuring all paperwork and documentation is accurate, up to date and in compliance with Adecco requirements.
2. Initiates and completes screening, background checks and reference checks, when applicable and maintains thorough, accurate and compliant documentation of all interactions using Bullhorn.
3. Acts as the primary point of contact for contractors for the duration of their assignment. Responds to queries in relation to work accommodation, general workplace matters, payroll and workplace accident and/or injury questions or concerns. Consults subject matter experts as needed if escalation is required, to resolve issues.
4. Processes new hires, rate adjustments, extensions and/or exceptions within CM or Bullhorn, and performs back-office functions such as assignment creation, attachments to correct orders, adjustments, exceptions, reconciliation issues, compliance and audit requests.
5. Manages all offboarding tasks for contractors at the end of assignment or end of employment and performs all administrative duties related to terminations or contract close outs.
6. Works in collaboration with other teams to resolve contractor payroll and client invoicing issues, ensuring accurate and timely flow of information.
7. Supports the WCB process by obtaining Insurance/WCB Certificates and ensuring proper procedures are followed throughout the WCB claims process.
8. Supports financial targets by regularly seeking candidate referrals and business leads.
9. Solicits NPS and Google Review feedback, achieving target scores through exceptional customer service.
10. Assists with recruitment activities and performs other duties and special projects as assigned.

POSITION REQUIREMENTS:

• Completion of secondary school education or years of equivalent experience.
• A minimum of two to three (2) years customer service experience.
• Proficient in Microsoft packages including Word, Excel, Outlook and Teams.
• Database management skills, particularly ATS systems, an asset.
  
  BEHAVIOURAL COMPETENCIES:
• Excellent interpersonal and communication skills, both written and verbal, along with an ability to influence and motivate others.
• Superior organizational skills. While meeting deadlines consistently, is able to effectively manage multiple tasks, and prioritize any new tasks as required.
• Proactive and able to solve problems effectively and rapidly using excellent analytical skills.
• Proven consistently high levels of customer service performance, with an ability to build strong client and contractor relationships.
• Displays a willingness to cooperate and work as part of a team, assisting others when required.
• Demonstrates a positive attitude.
• Flexible and adaptable to changing business needs.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  ADECCO RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME. THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING. NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 06-01-2026