The People Operations Specialist (MANDARIN Speaker) supports a wide range of global people systems, processes, and initiatives. They are
responsible for identifying, recommending, and working to implement creative solutions that leverage technology &
create efficiencies. Works under moderate supervision.

GENERAL RESPONSIBILITIES:
• Responsible for data integrity of Pontoon’s two global HR Information Systems, Avature and SAP SuccessFactors.
• Acts as a trusted resource of the Human Resources team. Partners with HR team members to assess needs and
implement solutions, while providing change management support.
• Provides coaching and support to leaders and colleagues regarding global HR processes. Identifies and analyzes
issues and recommends the appropriate action.
• Provides project management support for HR initiatives. Manages and prioritizes multiple projects across multiple
functions with minimal supervision; exercises appropriate level of judgment on the completion of the task and
follows through on issues in a timely manner.
• Engages in continuous improvement efforts as it relates to the improvement of efficiency or service level for any
Human Resource process or interaction.
• Documents global HR processes in various formats including SOPs & Process Maps.
• Assists with the creation of global job descriptions. Partners with hiring managers and HR Business Partner team
to maintain global job description library.
• Plans and participates in global employee engagement & wellbeing initiatives.
• Prepares internal communications for regional and/or global distribution.
• Responds to Tier 3 inquiries escalated from shared People Operations mailbox.
• Generates and distributes regular and ad-hoc reports.
• Assists in the development and implementation of global HR processes.
• Always maintains strict confidentiality.
• Participates in special projects and performs other duties as assigned.

EDUCATION & JOB REQUIREMENTS:

• A minimum of 2-3 years of experience in a fast-paced HR environment that demands a high level of organization and attention to details
• Bachelor’s degree is strongly preferred.
• Can speak, read and write MANDARIN  

KNOWLEDGE, SKILLS & ABILITIES:
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Project planning and task management required; demonstrated ability to meet deadlines.
• Effective written, oral communication, and interpersonal relation skills. Strong attention to detail in composing
and proofing communications & reports.
• Ability to organize, prioritize, and manage workflow in a fast-paced environment.
• Ability to manage competing tasks and demands and can work with frequent change, delays, or unexpected
events.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.
Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.
On our career site, you will find some of the key steps you can expect to guide you along the way.
As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 29-05-2025