SUMMARY

The Business Operations Manager provides strategic leadership across delivery operations to ensure efficient, compliant, accurate, and consistent service. Working closely with Delivery Leadership, Payroll, Billing, Customer Service, and other business partners, this client-facing role drives performance, operational and, technology adoption, and continuous improvement. The role monitors key performance indicators, resolves operational issues, and develops scalable processes that support order fulfillment and growth.

The position requires travel to offices, client locations, and onsite facilities to support implementations, training, issue resolution and delivery support.

ESSENTIAL DUTIES & RESPONSIBILITIES 

Recruitment Support 
•    Develop and execute recruitment and workforce plans with Delivery Managers using business activity, customer hiring patterns, industry trends, forecasts, and capacity data. 
•    Use operational data to recommend order distribution and resource allocation strategies that maximize fulfillment and business performance. 
•    Manage job board partnerships and job-posting strategy and evaluate application usage and effectiveness. 
•    Identify trends in client attrition, retention, attendance, and recruiting effectiveness, and partner with leaders on improvement strategies. 
•    Support new client implementations, including onsite setup, go-live, and post-go-live operations. 

Operational Compliance 
•    Ensure operational practices comply with company policies, contractual obligations, applicable legal and regulatory requirements, audit requirements, and internal controls. 
•    Develop and maintain efficient, scalable processes and standard operating procedures that address business issues while supporting contract requirements and performance goals. 
•    Oversee the setup and maintenance of customer files and processes related to invoicing, billing, reporting, timekeeping and contractual audits.  
•    Oversee CSSE tracking and reporting, maintain accurate documentation and support. 

Performance, Financial Management and Associate Care 
•    Monitor operational and recruitment KPIs and SLAs; analyze trends; and present actionable performance insights to Delivery leadership. 
•    Partner across business units and functions to resolve invoicing, payment, account, and service concerns.  
•    Identify opportunities to improve productivity, cost effectiveness, customer satisfaction, and overall delivery metrics. 
•    Design and implement programs that improve associate retention, re-employment, and strengthen candidate attraction. 
•    Lead process improvement, automation, reporting, and technology initiatives that reduce manual effort and improve service delivery. 
•    Drive adoption of new technology, provide systems training, and serve as a subject matter expert for operational tools and processes. 
•    Identify capability gaps and provide ongoing training and development focused on technology, process, quality, compliance, and delivery; partner with leadership to hire and develop field colleagues. 
•    Manage assigned associate and client experience programs, including rNPS, Client Holiday Programs, and the HighFive Rewards Program. 
•    Lead cross-functional communication, provide ad hoc issue-resolution support, participate in special projects, and perform other duties as assigned. 

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS: 

Bachelor’s degree or higher in business, operations, marketing, or a related field preferred. A high school diploma or equivalent and at least five years of relevant operations leadership or equivalent experience are required. Experience developing and implementing recruitment strategy and analyzing recruitment processes, operational metrics, and business performance is required. 

This role requires travel to onsite, office, and client locations. Expected travel may be up to 40%, depending on business needs. 

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

•    Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
•    Experience leading complex, cross-functional projects and coordinating teams across multiple business groups.
•    Ability to define problems, exercise sound judgment, and implement practical, creative, and sustainable solutions.
•    Experience designing, modeling, and deploying business improvement processes, standard operating procedures, and operational controls.
•    Ability to analyze complex data, identify key issues and trends, and translate findings into clear recommendations for stakeholders.
•    Knowledge of effective leadership and coaching practices, including developing colleagues and improving team performance.
•    Demonstrated ability to deliver against established KPIs and Service Level Agreements.
•    Strategic and collaborative approach with the ability to build effective relationships at all organizational levels in a cross-functional, cross-cultural environment.
•    Excellent verbal and written communication skills.
•    Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and Outlook, with the ability to learn new systems and software.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
On https://careers.adeccogroup.com/application, you will find some of the key steps you can expect to guide you along the way.
As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act 
• Los Angeles City Fair Chance Ordinance 
• Los Angeles County Fair Chance Ordinance

Posting date: 10-26-2026