The Manager, Technology Engineer leads a team of Technology Engineers across technology-enabled MSP programs. This role works closely with the ITD Head of MSP to ensure data governance, system integrity, and client satisfaction from implementation through ongoing program support. Additionally, this role requires a strong leader with exceptional data analysis, technical configuration, and cross-functional project management capabilities. The position oversees all aspects of data planning, configuration, validation, loading, and post-go-live support to ensure seamless integration between client requirements and technology platform capabilities.

GENERAL RESPONSIBILITIES:

• Leads and mentors a team of Technology Engineers to deliver high-quality, scalable solutions
• Acts as the primary liaison for all data activities between the project and implementation team, clients, VMS providers, and internal resources
• Conducts performance reviews, identify training needs, and develop team capabilities through structured training and mentoring
• Acts as the primary escalation point for implementation-related issues, driving swift resolution and maintaining alignment with MSP expectations
• Provides guidance for all phases of technology configuration and support for client onboarding, expansions, and enhancement projects
• Ensures accurate and timely execution of all data-related deliverables including gathering, analysis, configuration, and quality control
• Maintains and governs the Data Configuration Workbook (CWB) and associated artifacts through all project phases
• Manages detailed implementation timelines and milestones, ensuring resource alignment, risk mitigation, and stakeholder communication throughout the project lifecycle for the team
• Partners with Implementation Managers, Program Leaders, and Technology Teams to coordinate system configurations, UAT planning, and data readiness for go-live
• Performs final QA checks for all configured and uploaded data
• Establishes and enforce data validation standards and best practices
• Stay current with data privacy regulations, IT security standards, and internal compliance policies—ensuring full team adherence
• Provides oversight for support documentation, ensuring completeness and accuracy of internal SOPs and client-specific workflows
• Monitors and enhances support KPIs, including response times, resolution accuracy, ticket volume trends, and user satisfaction metrics
• Improves existing tools, templates, and processes (e.g., CWB, data project plan) to enhance operational efficiency
• Partners with cross-functional stakeholders (e.g., Solution Engineering, Program Mgmt Office, Shared Support, OPEX) to align configuration with business and technical requirements
• Build strong relationships with MSP Program Leaders, serving as a trusted partner in delivering technical guidance, transparent solutions, and strategic insights

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent work experience
• Five (5) + years of experience in data configuration, data management, or system implementation
• Three (3) + years of experience managing or leading a technical or data-focused team
• Experience with VMS systems (e.g., SAP Fieldglass, Beeline, VNDLY) and other workforce technology platforms
• Experience working with large datasets, data transformation tools, and structured configuration documentation
• Familiarity with CRM and/or ticketing systems, especially Salesforce

KNOWLEDGE, SKILLS & ABILITIES:

• Exceptional verbal and written communication skills
• Excellent interpersonal, leadership, and communication skills
• Strong analytical, problem-solving, and decision-making abilities
• Ability to lead cross-functional projects and manage competing priorities
• Ability to manage competing priorities in a fast-paced, global environment
• Strong organizational and problem-solving capabilities
• Proficient in Excel (advanced functions, pivot tables, data validation), Word and Visualization tools

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

The anticipated salary range for this position is between $175,000 and $180,000. Salary may be determined based on experience, education, geographic location, and other factors. This position participates in Pontoon’s incentive program which also includes bonus eligibility.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

The Company will consider for employment qualified applicants with arrest and conviction records

Deadline to apply is September 23rd, 2025.

Posting date: 09-18-2025