SUMMARY:

The Onsite Supervisor acts as the candidate's and associate's primary point of contact throughout the recruiting, onboarding, and assignment lifecycle. The role exercises judgment in evaluating talent needs, developing recruiting and workforce strategies, assessing candidates, addressing associate and client issues, and recommending solutions based on business and client needs. Serving as a trusted liaison, the Onsite Supervisor is responsible for developing and maintaining strong relationships with candidates and associates. This position is also accountable for evaluating performance against established KPI and SLA metrics and identifying and implementing actions to ensure excellent client delivery and exceed operational objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Recruiting/Skill Marketing

• Analyze labor-market conditions, competitor salaries and benefits, staffing trends, and anticipated workforce needs to build recruiting plans and sustain a quality talent pipeline.
• Manage job postings and conduct moderately complex searches using Adecco and internet tools, evaluating recruiting and submission KPIs and adjusting recruiting and sourcing strategies to meet client fulfillment needs.
• Develop relationships with active and passive candidates and lead candidate and community engagement programs, local recruiting partnerships, grassroots recruiting plans, and recruiting event logistics to strengthen Adecco’s market presence.
• Conduct behavioral interviews and second-level screenings, exercising judgment to assess candidate qualifications, experience, and alignment with client requirements while ensuring compliance with applicable laws, regulations, and Company policies.
• Advise candidates on employment opportunities, career options, and training and development programs based on their qualifications and client needs; provide coaching on resumes, interview preparation, and positioning for specific roles.
• Manage the candidate interview and submission process, including preparing executive summaries and briefing clients on candidate qualifications and alignment with position requirements.
• Ensure hiring and onboarding meet client and organizational requirements; extend assignment offers and negotiate compensation and bill rates.
• Serve as a key client-facing representative, developing relationships with HR, Operations, Training, Safety, and client managers to understand specialized needs, ensure excellent service levels, and foster business growth.
• Evaluate and address client requests and issues, recommending innovative solutions informed by industry trends and operational best practices.
• Act as a subject matter expert on Adecco and client tools and processes.
• Analyze productivity and KPI metrics daily and weekly to improve operational efficiency while maintaining a healthy cost to serve.
• Participate in daily operational meetings and coordinate with internal teams on open opportunities, fulfillment priorities, associate engagement, attrition trends, client processes, and escalations.
• Own the candidate journey and customer service experience, measured by NPS, Pulse, and Your Voice Matters scores.
• Maintain accurate, current, and compliant client, candidate, and temporary employee records and interactions in the database and front office system.
• Ensure compliance and safety requirements are met, including maintaining Client Site Safety Evaluations (CSSEs).

Associate Care & Retention 

• Analyze NPS/tNPS, pulse surveys, and other candidate and associate feedback; develop and implement improvement plans and engagement programs, with management and/or client support, to strengthen associate relationships, satisfaction, and retention. 
• Independently evaluate and resolve temporary employee inquiries and client requests, escalating when appropriate, and advise recruiters on associate inquiries and escalations. 
• Provide associates with feedback, coaching, conflict management, and job-performance counseling to support personal and professional growth. 
• Advise associates on policy interpretation, benefits, career development, and training opportunities; identify and execute upskilling and reskilling plans to improve employability with Adecco clients. 
• Perform other duties as assigned by management. 

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS: 

• High school diploma or equivalent and 3-5 years of equivalent work experience required.  
• A minimum of two to five years in the service provider industry is preferred.  
• Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management.  

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS: 

• Excellent organizational, multi-tasking, communication, and customer service skills. 
• Process- and KPI- oriented. 
• Excellent MS Office (Word, Excel & PowerPoint) and database skills and the ability to learn new software are required. 
• Capable of problem resolution and task prioritization. 
• Demonstrated ability to build and maintain strong candidate relationships and networks. 
• High energy, results-driven, and solution-oriented attitude. 
• Ability to work onsite at client location.  

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
On https://careers.adeccogroup.com/application, you will find some of the key steps you can expect to guide you along the way.
As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act 
• Los Angeles City Fair Chance Ordinance 
• Los Angeles County Fair Chance Ordinance

Posting date: 11-12-2026