The Procurement Coordinator provides customer service to clients, suppliers, and internal team members in  support of Pontoon’s Statement of Work (SOW) managed solution. This role assists client buyers and suppliers  with project record creation, worker tracking, and invoice processing of service contracts within the program Vendor Management System (VMS).

Responsible for communicating client policies, monitoring VMS record status’, forwarding issues, and providing timely updates via the appropriate escalation process. 

• Understands SOW VMS functionality and dependencies; enabling user navigational support and recognition of functional issues.
• Maintains and continuously increases knowledge of supported software solutions (internal and external). 
• Responds to all program inquiries (calls, emails, VMS alerts) and provides required responses in a timely/professional manner.
• Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions and escalates such issues according to standard escalation process.
• Uses standardized situational responses and processes to resolve customer issues.
• Maintains thorough and accurate documentation on any end user interactions (to include entry within the program case ticketing system if applicable).
• Assists with SOW VMS record creation and data maintenance on client user’s behalf (as program applicable) or as instructed by Pontoon program management.
• Monitors SOW requisition activity, checks accuracy, and provides updates to users through use of VMS technology.
• Views VMS pending workflow items, alerts process owners of needed actions, and provides system user navigation instruction if required.
• Confirms suppliers successfully record their worker on-boarding, engagement status, time entry, and offboarding activities.
• Assists with system record and policy compliance audits; escalates in written and verbal form to managers and client stakeholders. 
• Contacts various internal and external department staff regarding inquiries on the following items: SOWs, purchase orders, cost centers, worker badging systems, client credits, billing and/or payment issues.
• Works to meet all existing SLA’s and group targets (internal and contractual) and improve overall process by recommending improvements.
• Assists with peer training in the standards and practices of the assigned client program.
• Provides standard program and ad hoc reporting requests, if needed.
• Participates in special projects and performs other duties as assigned.

• Minimum of two (2) years of work experience in a service level industry and/or one (1) to three (3) years of experience in a customer service environment or equivalent.
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to work in a fast-paced environment and perform multiple work assignments simultaneously.
• Possess data entry, analytical, and organizational skills with attention to detail.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer. 

Posting date: 30-09-2025