The Recruitment Coordinator serves as the primary point of contact for internal teams, clients, vendors, and contractors, providing front-line support for Vendor Management System (VMS) processes. This role is responsible for delivering excellent customer service, resolving inquiries, managing workforce-related transactions, and coordinating with stakeholders to ensure timely issue resolution and a seamless user experience.

Support a leading aviation industry organization operating in a highly regulated, fast-paced environment where operational excellence and stakeholder collaboration are critical to success. Partner closely with HR, procurement, hiring managers, clients, and suppliers to support contingent workforce programs and ensure smooth workforce operations.

• Manages the contractor onboarding process.
• Responds to tickets and inquiries including/ but not limited to: general request inquiries, assignment updates/changes, invoicing questions/concerns, timesheet questions/concerns, visa letter requests, reporting requests, conversion fee inquiries, etc.
• Handles furlough tracking and exception approval process.
• Sends reminders for missing timesheets, assignments ending in 90 days, etc. 
• Creates visa letters for time & materials contractors. 
• Handles pre-ID/payroll request management.
• Responds and answers all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.
• Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.
• Uses customized and standardized situational responses and processes to resolve customer issues.
• Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process.
• Makes recommendations to improve efficiencies where applicable.
• Works to meet all contracted SLA’s and works to improve overall process by recommending improvements to Advisory Consultant and/or Program Manager.
• Documents and escalates all contacts reported by users following Customer Support standard operating procedure.
• Maintains and continually increases knowledge of supported software solutions.
• Assists with training of peers in the standards and practices within the Customer Support organization.
• Creates and maintains electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up.
• Receives and reviews new requisition requests daily using the VMS tool.
• Enters the requisition into the CM system promptly and accurately.
• Validates entries to ensure accuracy.
• Interacts and coordinates with the Program Managers and Advisory Consultants frequently to communicate questions and receive updates on current requisition activity
• Updates the requisition record as directed by the Program Managers and/or Advisory Consultants to include changes, cancellation, and status changes.
• Maintains thorough and accurate documentation on any end user interactions.
• Participates in special projects and performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Completion of education equivalent to a US High School Diploma.
• Minimum of two (2) years’ work experience in a service level industry and/or one (1) to three (3) years’ experience in a customer service environment or equivalent.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Fluent level of English.
• Ability to establish and maintain effective working relationships through strong customer service skills.
• Proven ability to work in a fast-paced and dynamic environment.
• Possess strong attention to detail.
• Proficient with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook.

Posting date: 17-08-2026