Job details
Kuala Lumpur, Kuala Lumpur, Malaysia
25000081Join The Adecco Group as a Request Manager (Global Role) on a 6-months contract, based in Kuala Lumpur – a unique opportunity to drive impactful global initiatives from Malaysia.
Mission
Providing the means to execute all Service Requests in an efficient and effective manner to meet the customer’s needs. Maintain and enhance the Service Request Catalogue.
Main tasks & Responsibilities
• Maintain Request Catalogues, Forms & Workflows as per Service definitions and Adecco global policies
• Develop automations across Request Management workflows to produce faster fulfilment times & improved self-service experience
• Collaborate with Service Desks and Application teams for Request Management Process activities
• Collaborate with Service Now internal team and with Accenture AMS team to deliver all needed Service Now configurations for Service Requests
• Provide Reports and Management Communication to ensure the correct and timely fulfillment of Service Requests
Work Experience
• Minimum 5 years of experience in Service Now configuration, specifically in Request Catalogue and Service Catalog administration.
• Language Proficiency - English Expert
• French language is a plus
Posting date: 22-05-2025
What it means to be part of the Adecco Group.
For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.