Job details
Who we are:
The Role:
- Implement new tech stack (Gong, Prolifiq) to effectively support go-to-market objectives.
- Collaborate with Go-to-Market leaders to identify areas for process optimization within Salesforce.
- Partner closely with GTM Leadership, Finance, and Revenue Operations to design an efficient and predictable GTM strategy.
- Establish scalable processes and oversee customer success systems (specifically Salesforce, Gong & Prolifiq) to enhance operational efficiency, prioritizing scalable execution and continuous improvement.
- Monitor, analyze, and report on relevant Key Performance Indicators (KPIs) and metrics, including renewals and upsell forecasts, to assess the effectiveness and impact of customer success projects.
- Gain hands-on experience and familiarity with our Customer Success landscape, encompassing various aspects such as leadership personnel, key processes, as well as systems and technologies.
- Lead the development of tracking, analysis, and reporting of GTM metrics, offering recommendations for process and reporting enhancements in partnership with the Revenue Insights team.
- Provide training and enablement to the GTM organization on new technology and process changes (specifically Gong & Prolifiq, to start).
- Managing and overseeing the day-to-day global support strategy of our GTM organization within the framework of identified initiatives/areas.
- Identify opportunities for strategic automation within our tech stack.
- Streamline and develop scalable processes for the Delivery organization tied to specific techstack.
- Collaborate with Sales Operations to develop greater cohesiveness across the customer journey.
- 3 – 5 years working in progressive Revenue Operations, Sales Operations, CSM Operations or Go-to-Market Operations role.
- 2 years of experience working within Salesforce in a backend capacity, including data management and system administration
- 2 years of experience performing complex analysis using Excel.
- Proactive and positive ‘can do’ attitude with a commitment to getting the job done.
- Excellent written and verbal communication skills
- Outstanding attention to detail.
- Proficiency in influencing senior stakeholders within a matrixed organizational structure.
- Demonstrated experience in effectively communicating and reporting operational data to cross-functional internal stakeholders.
- Highly organized with the ability to prioritize effectively under tight deadlines.
- Strong influencer, capable of building cross functional internal relationships
- Passionate about our business and our mission of making a difference
- High energy and growth mindset
- Experience in sales or customer success is a plus.
- Your own world class coach
- Regular team social events
- Wellness and L&D allowance
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Posting date: 19-04-2024
What it means to be part of the Adecco Group.
For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.