Job details
London, England, United Kingdom
6645Job Role: Senior Operational Solutions Lead
Location: London - Hybrid (3 Days in Office)
Who we are:
Who we are:
We believe everyone can be better with a coach... and we won’t stop until we get there.
Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
About the role:
The Senior Operational Solutions Lead is a key leadership role within Operational Excellence, focused on scaling the business through continuous improvement, AI-enabled solutions, and end-to-end supply chain style thinking.
You’ll define what great looks like across operations, translate strategy into scalable models, and deliver measurable impact in efficiency, cost, margin, and growth. You’ll lead a team to create a culture of ownership, accountability, and measurable impact, and partner with senior stakeholders across EZRA and the Adecco Group.
What you’ll do:
Strategy & scale
- Redefine the team vision, operating model, and success metrics aligned to growth and impact
- Drive a “scale smartly” agenda focused on efficiency, cost, margin and operational leverage
- Shift the team from point-solution delivery to systemic, repeatable process improvement across the value chain.
Process improvement
- Lead cross-functional initiatives to streamline workflows and improve end-to-end operations across Sales, supply and delivery, operations, and support functions
- Lead discovery workshops to identify root causes, redesign processes and embed lasting change
AI & automation
- Champion AI, automation, and digital agents to increase capacity and improve decisions
- Partner with Tech and Product to scale AI-enabled solutions
- Ensure effective, well-governed human + agent workflows designed with clarity of ownership, controls, and performance measurement
Product & change enablement
- Operationalise new products and features from launch to adoption and optimisation
- Act as a senior SME, creating playbooks and driving consistent ways of working, ensuring that changes are embedded, adopted and continuously improved
Leadership & partnerships
- Lead and develop a high-performing team with clear priorities and OKRs
- Partner with senior stakeholders to align operations with commercial outcomes
- Represent Operational Excellence internally and within Adecco Group
Governance & impact
- Track performance, risks, and benefits across initiatives
- Ensure sustained financial and customer impact
About you:
- 7+ years in operational leadership, transformation, or complex programme delivery
- Proven track record of driving cross-functional change with measurable impact
- Strong people leader, comfortable with ambiguity and pace
- Experience using AI, automation, or technology to improve operations
- Commercially minded, linking improvements to efficiency, margin, and growth
- Excellent communicator with strong senior stakeholder influence
- Builds effective cross-functional and global partnerships
- Supply chain or end-to-end operations experience is a plus
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive.
#LI-Hybrid
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.
We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Posting date: 22-05-2026
Our Stories
What it means to be part of the Adecco Group.
For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.