Job details
Melbourne, Victoria, Australia; Sydney, New South Wales, Australia
250000QO• Lead Transformation
• Drive Operational Excellence
• Shape the Future of Workforce Solutions
Key SLT role reporting directly to Country Manager ANZ. Suited to an experienced Staffing Operations Leader
About the Role
Are you a visionary leader ready to make a significant impact at Adecco Australia? As Head of Delivery, you’ll report directly to the Country Manager and play a pivotal role in driving operational excellence, leading transformation, and delivering outstanding results for our enterprise clients. This is a senior leadership position, comparable in scope to a Chief Operating Officer, responsible for steering our national delivery strategy and managing our offshore Global Recruitment Centre (GRC) in Bangalore.
Key Responsibilities
Strategic Delivery Leadership
• Champion the delivery of enterprise accounts, ensuring exceptional client service and operational consistency.
• Design and implement scalable frameworks that foster growth, agility, and client satisfaction.
• Collaborate with senior leadership to align delivery operations with Adecco’s national strategy and transformation agenda
Global Talent Supply Chain & Offshore GRC Management
• Lead and optimise the performance of our offshore GRC team, integrating onshore and offshore operations
• Drive innovation in sourcing, candidate pooling, and recruitment support, leveraging AI and Adecco’s Info Platform
• Partner with subject matter experts to refine workflows and embed new technologies
Operational Excellence & Compliance
• Monitor and improve delivery KPIs: fill rates, time-to-fill, client satisfaction, and safety compliance
• Champion work health and safety initiatives and ensure regulatory alignment
• Uphold Adecco’s quality standards, audit protocols, and operational governance
People & Culture
• Build and inspire a high-performing team, fostering a culture of accountability, collaboration, and continuous development
• Lead regular coaching, performance reviews, and succession planning
• Embody Adecco’s values—passion, collaboration, inclusion, courage, and customer-centricity—in every interaction
Financial & Commercial Oversight
• Own the P&L for delivery operations, driving profitability and cost control
• Support commercial negotiations, pricing strategies, and margin optimisation
• Collaborate with finance and sales to forecast performance and identify growth opportunities
About You
• Bachelor’s degree in business or related field
• 5–10 years’ senior operational leadership experience in staffing or workforce solutions
• Proven success managing large-scale delivery teams and offshore operations
• Strong commercial acumen with P&L literacy
• Exceptional stakeholder engagement and leadership skills
• Familiarity with recruitment platforms, workforce analytics, and compliance frameworks
• Confident, inclusive, and accountable leadership style
• Excellent communication, coaching, and organisational skills
• High emotional intelligence and interpersonal awareness
• Skilled at motivating and developing others
Why Adecco?
Join a global leader in workforce solutions, where your leadership will shape the future of talent delivery in Australia. We offer a dynamic environment, opportunities for growth, and the chance to make a real difference.
Posting date: 09-01-2026
What it means to be part of the Adecco Group.
For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.