Process Specialist, Adoption & Change

Adoption and Change Specialist End User Technology is responsible for guiding the organization in adopting and integrating into daily operations End User Technologies and Tools, including M365, Copilot, etc. This role focuses on ensuring employees are well-equipped to leverage these tools effectively, driving productivity, collaboration, and innovation. The goal is to make sure our colleagues take out value for their roles and functions thanks to these tools.

• Develop and implement change management plans: Create comprehensive plans for transitioning to new tools, including training programs and communication strategies.
• Provide training and support: Develop materials and deliver training to ensure employees can use M365 tools and Copilot effectively.
• Manage stakeholder relationships: Build and maintain relationships stakeholders and end-users, addressing concerns promptly and ensure alignment with organizational goals and objectives.
• Monitor and evaluate adoption: Track adoption rates and user feedback, adjusting plans as needed for successful implementation.
• Maintain expertise: Stay updated on M365 developments, collaborating with experts to maximize platform capabilities.
• Engage adoption communities: Share updates, tips, and best practices to foster engagement.
• Develop business use cases: Capitalize on scenarios to maximize tool value for users.
• Lead adoption activities for various projects.
• Organize and deliver workshops, trainings and communication campaigns.
• Coordinate with different departments and partners.
• Provide updates and reports to stakeholders.
• Conduct surveys and feedback sessions to improve adoption strategies.
• Update the Copilot Center of Excellence with relevant content.
• Support End Users via Copilot Support mailbox and the support Teams channel
• Onboard champions and create focus groups for use cases.
• Provide coaching and support to VIPs and key users.
• Deploy and monitor licenses, reassigning as needed.
• Manage and update different Adoption communities regularly.
• Stay informed about new functionalities and tools, and update resources as necessary.

• Proven experience (3–5+ years) leading enterprise-wide change initiatives, particularly in digital transformation and Microsoft 365 adoption programs.
• Strong command of change management methodologies (e.g., Prosci ADKAR) with a track record of managing resistance and driving stakeholder alignment.
• Demonstrated ability to design and deliver user-centric training, enablement campaigns, and communication strategies across diverse audiences.
• Hands-on expertise with Microsoft 365 apps and Copilot, including translating technical capabilities into business value and productivity gains.
• Skilled in stakeholder engagement, community building (e.g., champions networks), and fostering a culture of continuous learning and feedback.
• Data-driven mindset with experience using analytics to monitor adoption trends, measure impact, and adjust strategies accordingly
• Bachelor’s or Master’s degree in one of the following: Organizational Change Management, Information Technology, Business Administration, Communication or Human Resources
• PROSCI ADKAR Change Management Certification is a plus
• Business level English, other languages are considered a plus.

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 03-07-2025