Voice and UCC Service Manager

You will work as L3 Network support towards ensuring a high availability of network infrastructure for Adecco Group by proactive maintenances as well as ensuring remediations of Incidents and Problems are addressed within SLA. You will also be part of a greater team that ensures the Adecco Group One Voice remains stable, available and secure by following industry best practices for implementation, monitoring and repairing network infrastructure.

• Incident management related to Global and Regional OneVoice service in countries
• Level 3 Technical Support for Adecco internal customers
• Maintenance planning and support
• Maintaining and updating of technical documentation
• Coordination of the third parties, and local resources (Service providers, On-site technicians, Local Network Engineers)
• Problem, Change, and Capacity Management.
• Report incident status to Global Head and Operations Manager
• Following of Escalation process for complex cases § Participation in Project

• At least Minimum of three years’ experience in IT Infrastructure is required
• Strong overall IT work experience is required
• University degree preferably in a technical subject or equivalent of experience
• ITIL v4 certification
• Knowledge on level of Cisco CCNA is mandatory
• Proficiency in English
• Occasional travel (up to 20%) is expected.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 17-03-2025