Job details
United Kingdom
5797
The Candidate Experience Executive will support LHH’s candidates. You will be “the face” of the company as the customer service representative. The role will provide essential trouble shooting and administrative support for our candidates and ad hoc support for clients, suppliers and LHH colleagues.
Reporting Relationships:
Candidate Experience Manager
Direct Reports:
None
Location:
Virtual/London
In this role you can expect to
Key Accountabilities
Customer Service
- Provide a high-level customer service via phone, email and in-person; prioritise and respond to service issues (48 hr SLA).
- Assist candidates with LHH Career Resource Network issues and liaise with IT department.
- Acknowledge and manage candidatecomplaints/negative evaluations (48 hr SLA).
- Proactively connect with dormant candidates and direct them to use their programme.
Candidate Activity Research and Reporting
- Conduct landing research for all Career Transition candidates to achieve 60% KPI, focusing on specific customers when necessary to support the retention of customer accounts.
- Partner with CT Consultants to achieve 35% evaluation returned KPI.Outreaching to candidates who have yet to provide feedback to LHH.
Administrative Support
- Support delivery operations team with ad-hoc administrative support.
- Provide coverage for peers when necessary.
- Support management of the Learning Centre, arranging local sessions and events and updating the system when required.
- Scheduling (Executive) candidates to consultants and supporting queries. (24 hr SLA)
- Monitor centralised inbox responding to candidate queries (24 hr SLA).
- Phone calls to candidates
Here’s what you’ll need to succeed
- Customer service oriented, sensitive to and enjoys helping people; able to maintain calm, respond and act when requests surface from stakeholders.
- Team player willing to do any task or go the extra mile to help; can prioritise and organise tasks with the ability to handle numerous tasks simultaneously.
- Experienced in Microsoft Office, web-based applications and CRMs.
- Highly productive self-started, with the ability to work with all levels with an organisation and remain agile with changing processes and priorities; can create order out of ambiguous work.
About LHH
Posting date: 07-05-2025
Our Stories
What it means to be part of the Adecco Group.
For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.