Reporting Relationships:

• Reports to Global Head of Innovation Lab

Direct Reports:

• None

Location:

• East Coast, US. Primarily virtual. Greater NYC area is preferred. 

Travel:

• Ability to travel to NYC office on a needed basis.

Language:

• English

In this role you can expect to:

Key Accountabilities

• Lead the design of new product concepts from discovery through to prototype, pilot and validation.
• Own the end-to-end user experience across products, services and customer journeys within innovation initiatives.
• Conduct user and market research to uncover unmet needs and translate insights into product opportunities.
• Synthesize messy inputs - research, pilot data, user feedback, market signals - into a clear point of view on what's driving value and a concrete recommendation on what to do next. 
• Create prototypes and run experiments to test assumptions, validate concepts and accelerate learning.
• Partner with product, engineering and business stakeholders to develop solutions that are desirable, viable and feasible.
• Connect the moving parts across research, design, marketing, engineering and program delivery - holding the threads together day to day so nothing falls through the cracks as a concept moves from pilot to build.
• Use qualitative and quantitative evidence to measure success, inform decisions and guide iteration.
• Initially focus on shaping and testing new propositions for students, graduates and early-career professionals.

All About You

• Experience designing end-to-end customer experiences, from discovery and concept development through to testing and validation.
• Strong skills in user research, journey mapping, prototyping and UX design.
• A sharp synthesizer - you can take messy, conflicting inputs and land on a clear view of what matters and a practical recommendation on what to do next, not just a summary of what you heard.
• Comfortable working in ambiguity, defining problems and shaping opportunities where the path forward is not always clear.
• Creative, resourceful and action-oriented, with a talent for finding practical ways through challenges and constraints.
• A hands-on, experimental mindset with a passion for learning quickly and using evidence to guide decisions.
• Uses AI tools to compress the work - rapid research synthesis, prototyping, generating and testing concepts faster - and is quick to fold new tools into how they operate.
• A natural connector who keeps the pieces moving - you stay on top of the details across workstreams and people, chase the loose ends, and make sure things actually get done as work moves from pilot to build.
• Confident collaborating with cross-functional teams, influencing stakeholders and advocating for the customer.
• Experience designing B2C products, working in innovation, startup or venture-building environments, or creating products for students, graduates or Gen Z audiences

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Compensation: $95,000 - $140,000 per year plus annual bonus opportunity

Placement within this range is determined based on geographic location, experience, and other compensatory factors.

• Benefits: Employees who opt into benefits as part of full-time employment,benefits include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis per year, Paid Holidays, and up to 6 weeks of Paid Parental Leave.PTO and holiday hours are prorated based on hire date within the calendar year.

Through mentoring, coaching, upskilling, and reskilling, LHH Career Transition & Mobility (CTM) creates new possibilities for individuals and stronger talent outcomes for organizations. Our Career Transition & Mobility specialists bring unrivaled expertise across industries and functional disciplines, with a proven track record of developing and advancing talent in both local and global markets. This experience has earned the trust of Fortune 500 companies and thousands of small and mid-sized organizations, particularly during periods of transformation, restructuring, and workforce change.

Each year, LHH’s Career Transition Solutions supports more than half a million individuals as they navigate career change and move confidently toward their next opportunity. We deliver compassionate, high-touch transition services designed to support employee wellbeing and accelerate successful outcomes. As a comprehensive talent partner, our solutions include one-on-one career coaching, personal branding, active placement support, career development resources, upskilling and reskilling programs, and our award-winning digital and AI-enabled platform, LHH Career Studio.

LHH’s Career Mobility Solutions enable organizations to invest strategically in their most valuable asset—their people. From personalized career coaching and internal talent mobility programs to future-focused skill development, we empower employees to build sustainable careers, explore new opportunities, develop in-demand capabilities, and successfully transition into new roles within their organization. These solutions strengthen retention, engagement, workforce agility, and long-term organizational success.

With more than 12,000 professionals across 60+ countries and over 50 years of experience, LHH combines unmatched global scale with local market expertise. As part of The Adecco Group, we deliver integrated talent solutions that bring together global best practices, local insights, and centralized coordination—supporting thousands of organizations and millions of individuals worldwide.

LHH.

www.lhh.com

As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for unlawful discrimination or harassment against any employee, associate, or candidate, at any stage of their journey with us. We seek to create an environment where everyone can thrive and feel engaged. Our commitment to equal opportunity is part of our broader commitment to respecting fundamental human rights across our value chain.

Equal Opportunity Employer/Veterans/Disabled.

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