Job details
Varanasi, Uttar Pradesh, India
250000B2Mission:
As part of the Outsourcing team, you act as a single point of contact for the allocated region and associates. Building and maintaining healthy business relations with associates, ensuring customer satisfaction by achieving delivery & service quality norms.
Responsibilities:
- 100% adherence-Sharing reports, dashboards to the client & internal team
- Prepare master of associates with all required fields.
- Conduct interviews/coordination with field team for timely on boarding of associates
- Follow up with OB team for timely generation of e-codes, ESIC numbers & Insurance cards etc.
- Follow up with SSC team for issuing contract extension letters & payslips to be provided to the associates.
- Addressing HR queries of associates & also include exit formalities and help them in getting relieving letters, Pf withdrawal/transfer processes etc.
- Escalation from client & associates-Resolution within TAT
- Coordinate with supervisor for on ground execution of Project.
- SPOC for IT reporting-Creating reporting id’s for new joiners for online reporting
- SPOC for collating and sharing reports-Sharing reports and dashboards with the client as per agreed SLA’s/Adhoc requests.
- Ensuring timely attendance input & adherence to payroll.
- Coordinating with associates for conducting induction for new joiners
- Preparing data for monthly business reviews-client/internal
- Contingency planning and attrition be managed effectively to avoid any impact to the business
- Preparation of duty roster as per the exam schedule and ensure smooth and fair conduct of exams.
- Regular visit to all exam centres within the area of responsibility and implement/adherence to processes to achieve the SLA.
- Responsible to ensure continuity in operations and assess/conduct training requirements for the associates/supervisors.
Key Relationships:
- Internal Employees (Senior Program Manager, Program Manager, Exam Centre Supervisors, Operations Team, Recruitment Team, Outsourcing team)
- External Customers (Clients, Associates, Business Partners)
Success Indicators:
- Productivity of the associates
- Timely and error-free collation of attendances
- Achieving delivery & service quality norms
- Timely preparation of roster for the exams.
Other Information:
- Ability to put across action plan to resolve complex project issue within a deadline
- Ability to present complex data in a simpler form
- Proactive to understand the requirements and deliver accordingly.
- Flexible to work as per job requirements and stretch beyond working hours if required
Posting date: 25-05-2025
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