Application Manager

The Application Manager role is focused on ensuring that outsourced support services are delivered according to contract SLAs and KPIs, in full compliance with Adecco's ITIL processes, security standards, and Internal Audit policies.

• Under the supervision of the Solution Support Domain Head, you will be responsible for managing and coordinating the relationship with Application Maintenance and Support (AMS) suppliers for incident, problem, and service request management.
• Ensure supplier performance by holding regular meetings to make sure they meet their contractual obligations (SLA, KPI).
• Provide the supplier with recommendations for improvements as part of the CSI process and share their recommendations.
• Use the Adecco catalogue of applications to meet business needs effectively.
• Possess in-depth knowledge of IT operational processes and procedures.
• Ensure that the supplier provides all the necessary documentation and evidence related to support and maintenance activities in line with Security and Internal Audit policies.
• Ensure that the release management process from suppliers is smooth and compliant.
• Work closely with stakeholders to understand business needs and priorities.
• Be the main contact for IT Business representatives in case of questions or issues related to maintenance and support.
• Conduct regular quality control reviews and alignment meetings with suppliers to accurately report on ongoing work.
• Coordinate internal and external audits, security and compliance controls, and leverage suppliers wherever possible.
• Contribute to license control and billing-related matters.
• Be the first point of escalation for issues or questions about the quality of service.

• Minimum 3 years of experience in a related position.
• Strong technology awareness and solution-related technology awareness.
• University degree, preferably in a technical subject, or comparable education.
• ITIL v3 or v4 certification.
• Willingness to travel (20-50%)

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 01-06-2025